tag:blogger.com,1999:blog-273475962586114458.post3126988256709171346..comments2012-07-17T07:12:33.686-07:00Comments on Klub Katalog: Good Customer Service: A Facebook OdysseyKlub Kataloghttp://www.blogger.com/profile/04434073590077544382noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-273475962586114458.post-86565805940427303852010-12-21T08:41:04.260-08:002010-12-21T08:41:04.260-08:00I think this is a great reason to have a dedicated...I think this is a great reason to have a dedicated staff person "monitoring" Facebook and Twitter comments/complaints about your library. Otherwise really great information can get lost (especially since Twitter doesn't seem to be archiving tweets anymore). <br /><br />People use these social networks to vent, to praise, and just write about what they're up to. If people see that a library (or Starbucks, Geico,Best Buy) engage with their customers via these networks (like how other commenters 'liked' Gwen's response) then they'll be more willing to express themselves too. A student tweeted about how our wireless internet "needs to be fixed" so I forwarded it to our IT person and told the tweeter that I did so. Even though it has apparently been a need for awhile, the library decided to invest in more wireless "access points" in time for next semester. Feedback from students can move to-do list items up way fast (or in Gwen's case, a purchase can be immediately made). I made sure to respond to the original tweeter again to say thanks for the feedback and that we're acting upon it. Tweets and Facebook statuses can make a difference, folks!Katy Kellyhttps://www.blogger.com/profile/00885912211602817123noreply@blogger.comtag:blogger.com,1999:blog-273475962586114458.post-78154561920423968782010-12-20T07:25:38.859-08:002010-12-20T07:25:38.859-08:00Well, it is a bit creepy. Something to keep in min...Well, it is a bit creepy. Something to keep in mind when we're parachuting into some random person's status message. I think I'll explain right away how I got there if I do something similar ("Hi, I work at CWIHP and found your update through a search on openbook, I think I can help you...)Laura Dealhttps://www.blogger.com/profile/04056469264072412095noreply@blogger.comtag:blogger.com,1999:blog-273475962586114458.post-13568716445652216032010-12-19T09:49:03.644-08:002010-12-19T09:49:03.644-08:00Update! Apparently http://youropenbook.org/ allows...Update! Apparently http://youropenbook.org/ allows you to do the same thing, but the search returns results as though they had an "AND" boolean and not the direct phrase. Again, not the use the developers intended (which I believe was to prove to people how not-private their public updates are, which... yes, because stuff on your Wall is public unless you specify otherwise). But quite handy, and I got a few more results that way.gwenhttps://www.blogger.com/profile/06562537781439146542noreply@blogger.comtag:blogger.com,1999:blog-273475962586114458.post-30124943544462700192010-12-18T09:47:47.936-08:002010-12-18T09:47:47.936-08:00Wow, impressive, Gwen! I am definitely going to st...Wow, impressive, Gwen! I am definitely going to start using reasonstohate (seriously, what is with the name?) Hope they improve the search options like you said, or someone else comes out with a better tool.Laura Dealhttps://www.blogger.com/profile/04056469264072412095noreply@blogger.com